Help Desk Services

RELIABLE SUPPORT

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A SUPPORT TEAM YOU CAN COUNT ON

Lost productivity can negatively affect your organization, including the loss of potential clients, opportunities, and revenue. We know keeping your staff productive is essential to protecting your bottom line. You can count on Dalechek as your go-to resource to help solve your IT challenges. We offer superior 24/7/365 support with proactive management and monitoring to minimize downtime.

Help Desk MSP (HDS)

Client Dalechek
Windows PC workstations    
OS configuration, maintenance and monitoring  
Remote assistance (Dalechek Agent install)  
Antivirus monitoring and support (Dalechek Agent install)  
OS troubleshooting  
OS patching, service packs and updating  
OS peripherals support and troubleshooting
OS installation  
Windows hardware purchasing  
OS licensing  
Microsoft support and advanced support escalations  
Active Directory account (RSAT) and local user account support  
Azure active directory user account support  
User on/off-boarding
Local and networked printer and copier support
Printer and copier support escalations
Mobile device support    
Support for Microsoft Outlook email app  
Support for 3rd party MDM cloud based or on-prem software
Support for Microsoft MDM cloud
Line of business applications (core apps)    
3rd party Application support (installed locally)
3rd party Application support escalations
Microsoft Office installation, configuration, maintenance, support and patching  
Microsoft Office support escalations  
Remote Connectivity    
Remote connectivity support (Dedicated Client)  
Remote desktop, Published App Session support (With server or WVD MSP)
Remote desktop Server support and maintenance (With server of WVD MSP)
Security Management    
Advanced Threat Protection  
Always-on data and identity security  
Definition based Anti-Virus  
Real-time anti-phishing blocking of harmful sites  

SELECT THE RIGHT PROGRAM FOR YOU

Dalechek offers Help Desk Service Programs to fit your organization’s unique IT needs. When selecting a program, it’s important to assess your current ticket volume, the amount of users you have, help desk shifts needed and more. For further assistance, a Dalechek account manager would be happy to talk through your specific needs to determine the right fit.

PROGRAM LIMITATIONS

Through our Per User Program, Dalechek will support a minimum of 25 users. Emergency support is available for all programs 24/7/365 or additional dedicated engineers depending on your needs.

Please visit our pricing page for more information regarding program pricing.

READY TO TALK TECH?

We’ll partner with your existing IT department to provide reliability, scalability, and specialized skill sets at an affordable price so you can focus on what you do best — your business.

LET'S TALK

CLIENTS

At Dalechek we are 100% driven by client satisfaction.

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