A SUPPORT TEAM YOU CAN COUNT ON
Lost productivity can negatively affect your organization, including the loss of potential clients, opportunities, and revenue. We know keeping your staff productive is essential to protecting your bottom line. You can count on Dalechek as your go-to resource to help solve your IT challenges. We offer superior 24/7/365 support with proactive management and monitoring to minimize downtime.
At Dalechek, customer satisfaction is our top priority. We pride ourselves on team members that have client empathy and driven to solve end-users’ challenges and to ensure our level and quality of service is satisfactory.
Around the Clock Support
With many businesses having the typical 9-5 office hours, it means end-users are left with no IT support after hours. We’re proud to offer live, personal support located in the U.S. with 24/7/365 assistance for any technical issues that may arise.
Quick Problem Resolution
The “trial and error” approach with IT is a loss of productivity to an organization. Our competent, trained engineering team can quickly access your computer systems remotely and resolve technical issues for you, so you can focus on other important business needs.
From many years of industry experience and client feedback, we have streamlined our internal processes to assist you better with technical issues as they arise.
Our help desk team reactively works to resolve IT challenges as they arise and we proactively monitor your systems, run performance reports, and will alert your organization about problematic systems before you experience major difficulties.
Claim Valuable Time
We take care of all the complex issues on the backend so your in-house employees are free to focus on profitable tasks.
SELECT THE RIGHT PROGRAM FOR YOU
Dalechek offers Help Desk Service Programs to fit your organization’s unique IT needs. When selecting a program, it’s important to assess your current ticket volume, the amount of users you have, help desk shifts needed and more. For further assistance, a Dalechek account manager would be happy to talk through your specific needs to determine the right fit.
Per User Program
Our Per User Program is best suited for small businesses. This program includes end-user and device support.
Dedicated Staff Program
Our Dedicated Staff Program is best suited for large businesses or businesses seeking customizable services. This program is priced for staffing only and can be adjusted for businesses to utilize Dalechek’s patching, AV and remediation tools.
Per Ticket Program
Our Per Ticket Program is best suited for businesses who are seeking end user support only, not device support. This program requires the use of the organization’s patching, AV and remediation tools or Dalechek’s tools option at an additional monthly cost.
Through our Per User Program, Dalechek will support a minimum of 25 users. Emergency support is available for all programs 24/7/365 or additional dedicated engineers depending on your needs.
Please visit our pricing page for more information regarding program pricing.
We’ll partner with your existing IT department to provide reliability, scalability, and specialized skill sets at an affordable price so you can focus on what you do best — your business.
At Dalechek we are 100% driven by client satisfaction.